IT Operations Support Specialist - Technical & Administrative Role

Join Kukche Mitra Sukses as an IT Operations Support Specialist and play a pivotal role in ensuring seamless technical and operational workflows for our educational programs. This position combines hands-on IT troubleshooting with administrative oversight to maintain the smooth operation of our IT infrastructure. Based in Bogor, you'll be part of a dynamic team dedicated to enhancing our educational offerings. With a competitive salary of Rp 5,000,000 - Rp 8,000,000 per month, this is your chance to contribute to our mission while growing your IT and administrative skills.

As an IT Operations Support Specialist, you'll be at the heart of our technical operations, working closely with our IT team to resolve issues, maintain systems, and ensure our educational programs run without a hitch. You'll use tools like ServiceNow, Jira, and Microsoft 365 to manage tasks, track progress, and collaborate with colleagues. This role is perfect for someone with a background in IT support, system administration, or a related field, looking to take their skills to the next level in a supportive and innovative environment.

📋 Tanggung Jawab Pekerjaan

• Provide Tier 1 IT support to resolve technical issues for faculty and staff, ensuring minimal disruption to educational programs.
• Monitor and maintain IT infrastructure, including servers, networks, and workstations, to ensure optimal performance.
• Manage and update software licenses and subscriptions, ensuring compliance and cost efficiency.
• Assist in the deployment and configuration of new hardware and software, supporting the expansion of our educational offerings.
• Document IT processes, troubleshooting steps, and system configurations to create a knowledge base for future reference.
• Collaborate with the IT team to implement and maintain security protocols, ensuring the protection of sensitive data.
• Assist in the planning and execution of IT projects, contributing to the continuous improvement of our technical infrastructure.
• Provide administrative support to the IT department, including managing inventory, ordering supplies, and coordinating with vendors.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2-4 years of experience in IT operations support, system administration, or a similar role.
• Proficient in using IT support tools such as ServiceNow, Jira, and Microsoft 365.
• Strong understanding of networking concepts and protocols.
• Familiarity with server and workstation operating systems, including Windows Server and Linux.
• Excellent problem-solving skills and the ability to work independently and as part of a team.
• Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

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