Customer Experience Supervisor

Join Conduent as a Customer Experience Supervisor in beautiful Bali, where you will lead a dynamic team dedicated to delivering exceptional service and driving client satisfaction. In this pivotal role, you will oversee daily operations, mentor team members, and ensure that our clients receive the highest quality of support. Conduent is a global leader in customer experience solutions, and we are looking for a passionate and experienced professional to join our team in Bali.

As a Customer Experience Supervisor, you will be responsible for managing and optimizing our customer service operations. You will work closely with your team to ensure that we meet and exceed our service level agreements, and you will provide guidance and support to help them grow and develop. This role offers a unique opportunity to work in a vibrant and diverse environment, with the chance to make a real impact on our clients' experiences.

If you are a seasoned professional with a proven track record in customer service and a passion for helping others, we would love to hear from you. Join us in Bali and be part of a team that is committed to delivering outstanding customer experiences.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations of the customer service team, ensuring high-quality service delivery.
• Mentor and develop team members, providing guidance and support for their professional growth.
• Monitor and optimize service level agreements (SLAs) to ensure client satisfaction.
• Analyze customer feedback and implement improvements to enhance the customer experience.
• Collaborate with cross-functional teams to drive operational efficiency and effectiveness.
• Ensure compliance with company policies and industry regulations.
• Conduct regular team meetings and performance reviews to maintain high standards.
• Stay updated with industry trends and best practices in customer service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service or a related role.
• Proven track record of managing and mentoring a team.
• Strong leadership and communication skills.
• Proficiency in English, both written and spoken.
• Experience with customer relationship management (CRM) systems such as Salesforce or Zendesk.
• Knowledge of customer service metrics and KPIs.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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